Member Login

Log in

Although ICLMNet has sadly closed it's doors after 20 years, Katharine is still is still mentoring and training!

If you are looking for resources, just scroll down a bit to see what Katharine offers as she has not retired and is still mentoring, speaking, writing and teaching. 

Katharine is considered to be one of the founders of the Independent Concierge Industry and ran this association for 20 years.


The Concierge Entrepreneur Master Class: Take the class, pass the exam, and get your Certificate that says you are an official "concierge professional!" Train with Katharine virtually!!  Visit to learn all about her popular class.  

Want to train with Katharine live? Just click here to look at her Platinum 90-day program!

Would you like her to mentor you? Just click here

Looking for the book and/or contracts? The Concierge Manual - available in both paperback and eBook form -

Think this is for you? Watch Katharine's 20-minute Free Video on how to start a concierge business. It goes through the basics of how to get started and what you'll need. Here’s the link:

I have bought your books and I am a big fan of your content, which has helped me to progress in the labor market. Your contributions are undoubtedly among the most valuable I have ever had and for that I thank you. Silvia, Spain

My phone call with Katharine absolutely changed my outlook. I went into the call needing advice, help, a sign, anything about how to keep my company going and alive. Katharine did all that and more. I feel confident now that I can build sales and revenue, and absolutely succeed in the Boston area. It'll be clear to anyone who talks to Katharine that she absolutely is a humorous, kind, personable, and helpful individual who truly knows what she's talking about. Immediately after our coaching call, I messaged my 5 closest supporters and told them how rejuvenated and empowered I felt. I can't recommend her time and coaching enough. Rebekah, Boston 

Corporate Training

Are you a company looking for consulting? Eliminate your service problems by taking your customer service to its highest point… the concierge level. Katharine offers strategic work sessions, consulting, custom online eClasses, and both virtual and live programs. Visit to find out more.

"Katharine's concierge training was precisely what our staff needed to propel customer service in our organization to a whole new level. She provided highly-relatable content for our staff who vary in age from 16 - 60 years. Katharine was delightful to work with, amazingly intuitive, and met our tight timeline for production of the training modules. The training was an excellent investment that will stand the test of time."Linnet O'Hanlon, General Manager, Eugene Swim & Tennis Club

"From the very beginning, Katharine​ ​listened and understood our needs and provided a solution within a couple of days. She was very patient with us and provided all the necessary changes we had asked her to. She provided a customized training curriculum that we otherwise would not be able to find anywhere else. I looked everywhere on the internet and found nothing that would fit our needs.​ She literally hit it out of the ballpark for us! She was fantastic to work with and never hesitated to provide all that was needed in a timely fashion. I would absolutely recommend Katharine and her team for any of your hospitality/concierge needs. There is no one who can do what she does with the level of experience she has.​” Sherri Angel​, Black Knight Security

Copyright 1998-2020 by The Giowell Group. All Rights Reserved

Powered by Wild Apricot Membership Software