International Concierge and Lifestyle Management Network


The International Concierge & Lifestyle Management Network

Katharine C. Giovanni

Founder and Chief Happiness Officer


Considered to be one of the original founders of the independent concierge industry, Katharine is the most sought out concierge consultant in the world.

Katharine helps front line staff and concierge teams all over the world go above and beyond and bring their “A” game to work. She has this amazing ability that inspires you and your team to perform at the highest level possible. Katharine delivers her training in a natural environment that encourages everyone attending to embrace a positive path.

A thriving stage 3 breast cancer survivor, Katharine is an award-winning best-selling author whose titles include, “Rainbows and Banana Peels", “Going Above and Beyond”, and “The Concierge Manual”.

She is a high content, dynamic international corporate trainer and speaker with a motivational/inspirational style. Katharine has appeared at seminars and conferences around the world teaching business and motivational workshops to groups, individuals and corporations.

  • Training concierge and front desk staff since 1998
  • Chairman of the Board and Founder of two concierge associations from 2000-2014
  • Three-time award-winning author and inspirational blogger

For press and media related inquires, please contact Mrs. Giovanni. 

For detailed information, please visit

To visit Katharine’s personal website, please click here 

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