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Please scroll down to the bottom of this page to pick your package and register for the class

Looking for corporate training/speaking or a custom online class? Visit Katharine's website at

Watch the sample class video ---->

The only difference is that the class will have a PowerPoint for you to look at during the video presentation.

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    • Want to get up and running fast?
    • Would you like to identify the revenue streams and pricing?
    • Insurance issues?

This class will get you there!

Since 2000, the Concierge Entrepreneur Training Course has helped thousands of Concierge businesses of all sizes succeed and become leaders in the industry. Whether you want to start a small home based business, or a large one, this course will give you the tools that you need to get your concierge business up and running fast. Taught by industry veteran Katharine Giovanni, you will receive all the knowledge and tools she has accumulated in the last 20 years. Katharine will take you through the start-up phase step-by-step. Why recreate the wheel? Learn from her years of experience so you can get financially solid fast.

(If you take the class as a refresher so that you can get the badge for your website, there is a fast-forward button in there for you to blast through the basics section if your business is already set up... but we sincerely hope you won't. Good information in there that you might find helpful.)

Training Objectives

The Class is designed for people who wish to start a concierge or lifestyle management business. It’s a step-by-step road map that shows you exactly how to get your new company started. From obtaining insurance and forming the company to what services to offer and fee setting, Katharine will talk about it all. Whether you wish to start a new career, or add additional revenue streams to your existing concierge business, the course will show you how to set yourself apart from the competition so that you can get started and start earning money fast. From seasoned pros to start-ups, going back to the basics will give you fresh set of eyes to show you how to move your company to the next level.

A little over 2 weeks ago, and seemingly out of nowhere, I came across! I had been looking for the next chapter in my career path that would use my experience, talents, gifts, purpose and passion to give me the flexibility, profitability and creativity that I now can invest myself in. From one email my life changed! Katharine Giovanni called within the same hour I reached out. WOW, who does that anymore? From our first conversation I knew that ICMNet was that something and that Katharine Giovanni was someone that I wanted to align myself with. As you all may know, her promptness is basically unheard of. I had expected to have to wait possibly for several days and then to expected to have a very dry conversation with scripted yes and no answers. Instead I spoke to someone who was bubbly and kind and supportive and engaging and enthusiastic and made me feel that I had hit the right place at the right time. Her encouragement made me take the full course the “Best” because I believe I have come across the Best! I signed up immediately and within 11 hours had worked through all 43 modules receiving a grade of 90 and was certified. Most importantly I received what I know will be continued support, encouragement, direction and a clear path working with talented people who took the steps to serve their communities and fulfill their purpose!

AnneMarie Wallace, Life Matters, Senior Concierge & Lifestyle Manager

Topics Include

    • Business basics including business plan, brochures, websites, business cards, financial and legal information, insurance, start-up costs
    • ICLMNet Member Leslie Spoor of Concierge Business Solutions® discusses software. Plus, as a gift there is a secret code embedded in her module that gives you a discount on her fantastic software. 
    • Niche marketing – Who are you marketing to?
    • Learn about the different types of concierge companies. From Individuals to corporate to lobby concierge services.
    • What Services are you going to offer your clients? What are the logistics behind providing them to your clients?
    • Finances and Fees - Katharine's math formula makes pricing easier!!!
    • The Logistics of the Lobby Concierge
    • The Logistics of the Corporate Concierge
    • Business Proposals
    • Service Vendors – how to set up your preferred service vendors and receive commissions. Where to find them and how to interview them.
    • Staffing and office management
    • Time management
    • Exactly HOW do you find things for a client? A discussion about seach engines, browsers and VPN's
    • Social Media and social selling
    • How to work with Celebrities and the media
    • Social Media and SEO tips
    • Website and graphic design – Don’t understand the technical “stuff”? Overwhelmed? Let me show you how to do it. I’ll teach you how to create your graphics and social media headers for Twitter, LinkedIn, YouTube and Facebook using Canva, Picmonkey and a few other tools
    • How to Act and think like a Concierge
    • How to go above and beyond and offer outstanding service
    • Manners and business etiquette
    • Speech — What to Say and How to Say it – productive versus non-productive words
    • Professional Image – how to dress and act
    • Body Language and Nonverbal Communication (including your tone of voice)
    • Communications Skills
    • What to do (and not do) at your desk/station
    • Email and telephone etiquette
    • International Protocol
    • Internal Customer Service
    • Dealing with angry people and difficult situations
    • How to Present a Positive Attitude
    • You need to be healthy so that you can present your best to your clients and/or guests

How does it work?

Certificate course designed to teach you how to start a successful independent concierge and/or lifestyle management business.  

Software Requirements:
The class is hosted by Digital Chalk and it supports all platforms and operating systems.

Pre-recorded video presentations with PowerPoint. 

44 training modules that are approximately 10-20 minutes in length. It takes about 6 hours to complete, not including the required reading. You can take the course at your own pace anytime day or night. All who complete the course and pass the exam will receive their certificate.

This course can be taken at your leisure. Once you create your account and pay, the class will appear on your dashboard. Please make sure to bookmark the page so that you can go back to it!

Pass the exam at the end of the course
At the end of the course you’ll take a 30-question exam to ensure that you understand the concepts just covered. You’ll have three chances to pass the test. Questions are drawn from the books (The Concierge Manual and Going Above and Beyond) as well as information provided in the course.

Display Your Badge!

Your badge (shown to the left) may be placed on your website, in your email signature, on your business card, and on your social media profiles including Facebook, LinkedIn, Twitter and the like.

You have 180 days to complete the course. There is a $50 reactivation fee after 180 days.

Refund Policy: Once you start the class and download the products, there are no refunds. 

"Your class was very informative and you delivered the information in such a warm, friendly, and non-intimidating way, that you actually gave me the courage to move forward. Thanks for having confidence in me! I look forward to speaking to you in the near future."

A. Mastropierro

"Your knowledge and guidance has opened my eyes to the concierge industry. Your training was a wealth of knowledge and I am glad to have been able to participate. You are a true industry leader and I plan to take the information I learned from your class to take me to the next level in my current position. Thank you again for the wonderful class." 

C. Honda

"It certainly was a pleasure sitting and listening to your advice and instruction throughout the period of the Course. Your clear instructions and sound advice was certainly a motivating factor that allowed me to complete the course in such a short time. I would definitely recommend others for any of your courses." 

G. Dunnah


GOOD Package


Click here to purchase this package and take the course right now

The package includes...

The Concierge Entrepreneur online class - 44 training modules approximately 10-20 minutes in length.

Ebook –The Concierge Manual - 20th Anniversary Edition!

EBook - Going Above and Beyond

Two (2) EWorkbooks including the Concierge eWorkbook and graphics eWorkbook

List of Resources

A digital printable certificate you can frame

A Badge designating you as Professionally Trained furnished to you after you pass the exam. The badge may be placed on your website, email signature and social media profiles

FREE GIFT!  Katharine has added her ebook "Rainbows and Banana Peels" as her gift to you.

Once you begin the course, you have 185 days to finish it. 

BETTER Package


Click here to purchase this package and take the course right now

The package includes...

Everything in the GOOD package plus…

Templates, Forms and Contracts including...

    • Business Proposal Template
    • Employment Application
    • Client Application
    • Vendor Application
    • Vendor Proposal
    • Vendor Agreement
    • Driver Trip Sheet
    • Service Request Form
    • Grocery List Template
    • Concierge Job Descriptions
    • Concierge Company Employee Handbook
    • Employee Performance Evaluation
    • Concierge Service Business Plan
    • Confidentiality Agreement
    • Confidentiality & Non-Disclosure Agreement
    • Multi-Use Contract
    • Meeting/Event Agreement

List of concierge Insurance Providers

List of concierge software providers

Helpful statistics for your proposals and website

Priority email support



Everything in the GOOD package plus…

Four (4) Contracts including Client Contract, Service Vendor Agreement, Non-disclosure agreement & Event Planning Agreement

List of concierge Insurance Providers

List of concierge software providers

Helpful statistics for your proposals and website

Priority email support

Click here to purchase this package and take the course right now

The BEST Package


Click here to purchase this package and take the course right now

The package includes...

Everything in the GOOD and BETTER packages plus...

Three (3) 30-minute strategy sessions with Katharine. Many clients do one per month to keep the momentum going.

Social Media Assessment: Katharine will take a look at your online presence including your website, Twitter, Facebook, LinkedIn and other social media pages and you'll discuss how to kick it all up a notch.

One-year membership in ICLMNet

(Not a beginner? Been in business for a while? Click here to read about Katharine's mentoring program)

Call Katharine for a 15-minute free Consultation to see if this program will work for you.

Click here to schedule your call and get on Katharine's calendar!

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