International Concierge and Lifestyle Management Network


The International Concierge & Lifestyle Management Network

Resources & Training

Want to be listed on this page? Email Ron to find out about our Affiliate membership

Want to start a concierge business? 

Check out Katharine's 17-minute video! 

You can take her 8-hour online class by visiting


Schedule a confidential phone consultation with Katharine.

Whether you’re a Concierge start-up, looking to take an existing business to the next level, or you work in the Concierge, Front Desk, or Customer Service industry, let Katharine show you how to kick things up a notch!

Katharine will help you understand how to achieve your business goals, answer those nagging questions you’ve always had, and help you with key decisions without missing out on revenue and clients.

Available as a telephone coaching session or video conference (All video sessions are recorded) ...  Click here for pricing

Concierge Software

Are you spending more time tracking data than you are working with your clients?  Then you need a way to automate your data collection and a way to provide operational efficiency.  Introducing Essential Elements™, a data collection system designed specifically for the Lifestyle Management & Concierge industry.  In use since 2007, this system provides the platform for our nearly SEVEN FIGURE Lifestyle Management company!  Could we be this big without it? NO!  If you want to build an empire, Essential Elements™ is the software to help you!

Our Essential Elements™ software:

  • Provides a way to make your data collection a billable effort
  • Can help improve your cash flow
  • Retains all data history
  • Automates your reports including client time tracking and employee timecards
  • Acts as a sales tool – offering state of the art transparency to your clients sets you apart from other similar companies
  • Requires no software downloads (fully cloud-based)
  • Low upfront cost and minimal monthly license fees
  • Customizable reports*

*Additional fees may occur

Please visit... or call us at 760.898.9604 for more information or to set up a free demo!


Visit our store! For books, forms, templates

Looking for an online certificate class?  Click here

Need a Domain Name?

Need to register a domain name or register more websites? In addition you can get extremely reasonable web hosting, traffic tools and a shopping cart. 

Just click here:

Turn the World Into Your Office®

This is the system that Katharine and Ron use in their office. It's a virtual receptionist called Grasshopper that lets you run your business using your cell phones. Check it out by clicking this link:


52 Ways To Use A Concierge By Katharine Giovanni

Click Here 

Concierge Insurance

The key to finding the right type of insurance is knowing the NAICS (North American Industry Classification System) code. The code for concierge services is 812990.  If you do other services, like transportation or pet sitting, those services will also have a unique code. 

Here’s a link to the NAICS site so that you can see the code and the types of businesses within that code: Another suggested code is 41677 for Consultants.

We suggest that you call as many local independent insurance brokers as you can. Get a few of them working on your behalf and I’m sure one of them will be able to help. We suggest that you tell him/her that they should put you into the “consulting” category or the “janitorial/cleaning house” category. Each employee should be bonded as well (called an Employee Dishonesty Bond). A reasonable cost would be between $500 and $800 per year, although we have seen higher.

ICLMNet has a list of insurance companies who work with concierge. To obtain the list, just join us at and gain access to our members library!  The list is also available with Katharine's online class. 

Lastly, you could do a search on the words “concierge insurance”, but please be careful as tons of random companies will pop up. Remember to check these companies out thoroughly before you hire them.

Good luck!

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