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All products are located in The Giowell Group's Store. Giowell is the corporate arm of ICLMNet. If you would like to place your product in our store, please email Ron

If you are an ICLMNet Member, the ebook version of Katharine's books are in the library for you to download for free. Not a member yet? click here to join





In this definitive and popular guide, now in its fourth edition, industry veteran Katharine Giovanni covers the basics of starting a new company—from creating a business plan to handling the day-to-day logistics to developing attention-grabbing marketing materials. PLUS, she packs this valuable resource with sales ideas, marketing tips, sage advice on topics such as insurance, and much more.


Ebook - $19.99 (immediate download)


Paperback - $29.95


Click here to order





Award-Winning Finalist in the National Best Books Awards & First 

Runner Up in The Eric Hoffer Book Award


Whether you’re a business owner or an employee, you can offer that level of professionalism to your clientele. Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service. With this book you will …

  • Learn how to act like a Concierge!
  • Discover the keys to service excellence
  • Polish your image, and communication skills
  • Compare internal versus external customer service
  • Learn International Protocol

Ebook: $12.95 (immediate download)

Paperback: $17.95

Click here to order




Concierge Contracts Package


Get our entire contract template bundle and save 20%, or purchase them individually

This contracts pro pack for Concierge professionals is designed to save you hours of time, and significant expense of developing the most common contracts and agreements from scratch.

In this bundle you get:

Multi-Use Contract – Great for lobby concierge, corporate concierge and individual concierge companies … three contracts all in one!

Service Vendor Agreement – A must-have when outsourcing services to your local vendors.

Non-Disclosure Agreement – Comes in handy when you need to disclose confidential or proprietary information in connection with a possible transaction.

Event Contract – Never plan an event without a contract. Covers the most common concerns and liability issues.

All templates are available for immediate download

$129.00

Click here to order and download






You got this package


Katharine’s You GOT This Program includes three (3) 60-minute coaching calls scheduled over the course of several months. She is your new accountability coach who will keep you on track so you can reach your goals. 


Click here to read more about it


(Only need an hour? Sessions are $150. Click here to schedule)





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