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If you are an ICLMNet Member, the ebook version of Katharine's books are in the library for you to download for free. Not a member yet? click here to join
In this definitive and popular guide, now in its fourth edition, industry veteran Katharine Giovanni covers the basics of starting a new company—from creating a business plan to handling the day-to-day logistics to developing attention-grabbing marketing materials. PLUS, she packs this valuable resource with sales ideas, marketing tips, sage advice on topics such as insurance, and much more.
Ebook - $19.99 (immediate download)
Paperback - $29.95
Award-Winning Finalist in the National Best Books Awards & First
Runner Up in The Eric Hoffer Book Award
Whether you’re a business owner or an employee, you can offer that level of professionalism to your clientele. Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service. With this book you will …
Ebook: $12.95 (immediate download)
Click here to order
Concierge Contracts Package
Get our entire contract template bundle and save 20%, or purchase them individually
This contracts pro pack for Concierge professionals is designed to save you hours of time, and significant expense of developing the most common contracts and agreements from scratch.
In this bundle you get:
Multi-Use Contract – Great for lobby concierge, corporate concierge and individual concierge companies … three contracts all in one!
Service Vendor Agreement – A must-have when outsourcing services to your local vendors.
Non-Disclosure Agreement – Comes in handy when you need to disclose confidential or proprietary information in connection with a possible transaction.
Event Contract – Never plan an event without a contract. Covers the most common concerns and liability issues.
All templates are available for immediate download
You got this package
Katharine’s You GOT This Program includes three (3) 60-minute coaching calls scheduled over the course of several months. She is your new accountability coach who will keep you on track so you can reach your goals.
(Only need an hour? Sessions are $150. Click here to schedule)
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