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Going Above and Beyond (paperback)

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Katharine will be coming out with a second edition to this book shortly. In the meantime, the current information in this book is still viable for today’s market. Kindness never goes out of style. This book was an Award-Winning Finalist in the National Best Books Awards, and First Runner Up in The Eric Hoffer Book Award Whether you’re a business owner or an employee, you can offer that level of professionalism to your clientele. Going Above and Beyond will teach anyone who works with the public the core beliefs and values that lead to extraordinary customer service. With this book you will … Learn how to act, think and react like a Concierge Discover the keys to service excellence Polish your image, and communication skills Compare internal versus external customer service International Protocol

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