Katharine offers hourly, daily and monthly training to individuals and companies around the world.
Katharine Giovanni has been a world renowned concierge, customer service and front line staff trainer since 1998. She has assisted over hundreds of companies and entrepreneurs during her career. Her contagious warm and friendly approach will show you and your staff how to explode your customer's experience by taking it from ordinary to extraordinary! Katharine has significantly helped companies around the world raise their bottom line by training their front line staff to offer concierge-level service.
- One of the world’s leading concierge trainers, Katharine is considered by many to be one of the original founders of the independent concierge industry. She is the most sought out concierge consultant and trainer in the world.
- Training concierge and front desk staff since 1998
- Chairman of the board and Founder of two concierge associations from 2000-2014
- Three-time award-winning author