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TRAINING options for Concierge Start-ups

(Don't forget to visit our Resource Center for helpful resources, software and more!!!)

Corporate Training

Are you a company looking for consulting? Eliminate your service problems by taking your customer service to its highest point… the concierge level. Katharine offers strategic work sessions, consulting and custom online eClasses and both virtual and live programs. Visit to find out more.

"From the very beginning, Katharine​ ​listened and understood our needs and provided a solution within a couple of days. She was very patient with us and provided all the necessary changes we had asked her to. She provided a customized training curriculum that we otherwise would not be able to find anywhere else. I looked everywhere on the internet and found nothing that would fit our needs.​ She literally hit it out of the ballpark for us! She was fantastic to work with and never hesitated to provide all that was needed in a timely fashion. I would absolutely recommend Katharine and her team for any of your hospitality/concierge needs. There is no one who can do what she does with the level of experience she has.​” Sherri Angel​, Black Knight Security


The best way to get started, and the most cost-effective, is to read Katharine's book and watch her free class. One of two things will happen by the time you finish ...  either you will be eager to get started and jumping for joy or you'll think that this is not for you. The good news is that if you decide this is not for you, you'll only be out the cost of Katharine's book (her ebook version is only $19.95). However, if you decide to move forward then read on!  We have three incredible training options for you!

The Concierge Manual - available in both paperback and eBook form -

Video: Katharine suggests that you watch her free 20-minute video on how to start a concierge business. It goes through the basics of how to get started and what you'll need. Here’s the link:

ICLMNet is a great place to find resources and information. Even if you haven't started your business you can still join and get access to our members library and private Facebook group (which has 10 years’ worth of posts! TONS of information on that board). Click here to read more


The 2020 Concierge Entrepreneur Certificate Course

Click here to read more and sign up

Since 2000, the Concierge Entrepreneur Training course has helped thousands of Concierge businesses of all sizes succeed and become leaders in the industry. Whether you want to start a small home based business, or a large one, this course will give you the tools that you need to get your concierge business up and running fast. Taught by industry leader Katharine Giovanni, you will receive all the knowledge and tools she has accumulated in the last 20 years. Katharine will take you through the start-up phase step-by-step. Why recreate the wheel? Learn from her years of experience so you can get financially solid fast.

(If you take the class as a refresher so that you can get the badge for your website, there is a fast-forward button in there for you to blast through the basics section if your business is already set up).

Can't decide what you need?

Click here to get on Katharine’s calendar!

She has 15, 30 and 60 minute slots available.

(Only one free 15-minute session per person allowed)

ICLMNet is a part of The Giowell Group

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