Would you like to know who the first person to teach me about customer service was?
I grew up in the 1960's in New York City in a brownstone, so we didn't have a management company (or a concierge) to help us when we needed something. So I often came home from school and would find the strangest people in our house. One day I found my mother and our mailman in the basement looking at our boiler. Another day, my mother convinced the doorman from down the street to leave his post so that he could climb a very high ladder and change a light bulb. My mother had the most uncanny knack for getting people to do things for her!
How did she do it?
Watch out now ... her method is so offbeat that it will blow your mind ...
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