I had to go for a CAT scan a while back (I’m a breast cancer survivor so I get scanned regularly), and I often strike up a conversation with the hospital staff while I’m there. Being a concierge and front desk trainer, it’s become a habit to talk to people I stumble across during the day. If I can help just one person, it makes my day!
When we arrived, my husband and I parked in the lot of the hospital, walked into the reception area, signed in, and quietly sat down to wait for them to call my name. Ron has been a pillar of strength through this cancer nightmare and has been solidly by my side for every appointment, surgery and treatment. Five years later and he STILL comes with me to appointments. When they called my name, I walked over to the woman behind the first door so I could be registered for the test.
“Good morning Mrs. Giovanni” she said brightly as I walked through the glass door.
Is it a GOOD thing that everyone here knows me by name? I wondered as I sat down.
“Are you the one who taught me to say ‘it was my pleasure‘ a few months ago?” she immediately asked me.
“Yes, yes I am” I said to her smiling.
“Oh, I’m so glad I’m the one checking you in today! I’ve been wanting to thank you for weeks now. I’ve been saying that ever since I saw you and the response has been amazing. Patients and staff are not only treating me better and with more respect, but I’m getting so much positive feedback! Thank you so much for sharing that with me. My supervisor loves it and said I might get moved up!”
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