"I can’t believe you called me back!”
Sadly, I get this reply a LOT when I respond to email as I am very quick to reply. Even if I can't answer right away (I might be in a meeting), I generally reply with a quick "I got it and will get back to you by __) as soon as I can. I send them something so they know I saw their message. They feel valued.
Voice mails? As often as possible, I answer within one business day or sooner.
Why do I do this?
First, it’s good customer service.
Second, it gets clients. I have gotten many clients because I respond so fast.
Unfortunately, I seem to be abnormal in today's world as most people don't practice this. I actually had someone tell me once that I shouldn't answer people fast because they will think that I don't have anything better to do.
REALLY? I strongly disagree! (And yes, they actually said that to me.)
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