Going to the grocery store used to be a social event. We knew all the clerks and regularly chatted with the butchers behind the cases. They knew our name and we knew theirs. Even when other grocery stores opened in our neighborhood, we kept going back because it felt like home to us.
One day a few months ago, my husband and I walked into our favorite grocery store for our weekly shop and didn’t see any of their regular employees. When we asked what happened to everyone, we were told that corporate moved them all to other stores.
New faces greeted us with smiles and a rehearsed greeting that had little warmth. You knew they didn’t care. The magic was gone. Indifference had replaced the warm and friendly attitude we had come to expect.
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