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Does saying thank you REALLY matter?

September 13, 2018 11:04 AM | Katharine Giovanni (Administrator)

I was cleaning up my computer files today when I stumbled across an email I received from a good friend of mine. You see, years ago we didn’t have Facebook, so we emailed funny stories to each other during the course of our work day. Here’s what I found in the file…

(The author is unknown)

During my second month of college, our professor gave us a pop quiz. I was a conscientious student and had breezed through the questions until I read the last one:

“What is the first name of the woman who cleans the school?”

Surely this was some kind of joke. I had seen the cleaning woman several times. She was tall, dark-haired and in her 50s, but how would I know her name?

I handed in my paper, leaving the last question blank. Just before class ended, one student asked if the last question would count toward our quiz grade.

“Absolutely,” said the professor. “In your careers, you will meet many people. All are significant. They deserve your attention and care, even if all you do is smile and say “hello.”

I’ve never forgotten that lesson. I also learned her name was Dorothy.

Whenever I do a speaking gig, or plan a meeting somewhere, I always make it a point to thank everyone by name, and I mean everyone. This is why I still remember the name of the ladies’ room attendant at the old Capital City Club in Raleigh NC. Her name was Ophelia.

I remember one meeting in particular. I was teaching a two-day workshop...

Please click here to read the rest of the article: https://katharinegiovanni.com/does-saying-thank-you-really-matter/




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