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It’s not what you do; it’s who you are

October 22, 2018 11:48 AM | Katharine Giovanni (Administrator)

For me, customer service is a way of life. It’s not what you do; it’s who you are. It’s something that comes from deep inside of you. I can always pick out the people who practice this philosophy because they’re the ones who hold doors open for people, say crazy things like “please” and “thank you,” and pick up their garbage when they leave the movie theater. Plain and simple, they’re just nice people. They’re warm, friendly, approachable, easy to talk to, and are quite adept at turning lemons into lemonade.

It’s a philosophy that we should all live by.

Years ago when my eldest son played soccer, I remember walking off a soccer field after a game when I noticed a pile of empty water bottles on the side of the road. There were at least thirty of them, all piled on top of each other. Since no one was picking them up, and every parent was just walking by them, I decided to take a few minutes and dispose of them.

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